Privacy Policy

Privacy Statement

Urban Fly is committed to safeguarding the privacy of our users' and service providers' data. We operate in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, and other relevant Indian data protection regulations.

This Privacy Statement is incorporated into, and is subject to, the Urban Fly User Terms and Conditions and Provider Terms and Conditions.

Collection, Use, and Security of Data

We collect limited personal data when users make enquiries, bookings, or interact with our customer service. This data may include names, phone numbers, addresses, email addresses, and other relevant details needed to process your requests and bookings.

In some cases, additional personal information, such as date of birth or government identification numbers, may be required depending on the specific services or regulatory requirements. We do not store or process credit or debit card details on our website or servers, as all payment transactions are handled through secure third-party payment gateways.

Urban Fly is committed to continuously improving the security of our website, servers, and IT systems, and we ensure compliance with industry-standard security practices.

Cookies

Our website uses cookies to enhance user experience by:

• Pre-filling enquiry and booking forms to save time and effort.
• Customizing site features based on your location to optimize search results.

Marketing Permissions and Reminder Emails

For certain services, Urban Fly provides email reminders to notify you of mandatory or recommended requalification periods. Additionally, we may send general marketing emails to inform you of special offers, industry news, and other relevant updates. From May 2018, users are required to opt-in to receive such communications.

You can manage your preferences at any time by unsubscribing through a link provided in our marketing emails or by contacting our customer service team.

With your explicit consent, some information and testimonials shared with Urban Fly may be used for promotional purposes.

Third Parties

Urban Fly does not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your data under the following circumstances:

• When necessary to complete transactions or services you request, such as sharing information with third-party service providers to process bookings.
• With professional and IT advisers who are bound by confidentiality obligations.
• If required by law or under the directive of a government authority.

Links to Third-Party Websites

Our website may contain links to third-party websites, including ad servers or networks. We do not provide personally identifiable information to these third parties unless you have explicitly consented as part of a specific service. While we carefully select and monitor these third parties, Urban Fly is not responsible for the availability, reliability, or content of third-party websites and does not necessarily endorse their views.

Changes and Updates to this Privacy Statement

This Privacy Statement may be updated periodically, and your continued use of the Urban Fly website signifies your acceptance of the current policy and any subsequent amendments.